Consumer Voice - Consumerism……

Information:
   
Address:
80 Bree street
Lichtenburg
Phone:
018 632 1770
Fax:
086 551 1325
Email: info@consumervoice.co.za
Web: http://www.consumervoice.co.za/
Facebook:
   
Summary
 
About Consumer Voice:

We envision Consumer Voice as the
preferred source of reference to product quality and service standards.

We encourage consumers to share
their purchase experience and these testimonials differentiate the service driven organizations from their competitors and serve as a reference to caution against inferior products and service.

In the Consumer’s mind their purchase experience is the true Résumé of a Brand’s products and service.

We facilitate communication between Consumers and the Brand that is open and transparent and we do not condone unsubstantiated slander.

We encourage Brand loyalty even though we are committing to the philosophy that the consumer’s interests are always the most important.

It has often been suggested that prospective consumers value and respect personal opinions of existing consumers as the most influential driver in the decision-making process.

Our product offering is based on this decision-making process.

Revolving advertising banners on our webpage stimulate the consumer’s awareness of their unfulfilled need, want or desire.

The subscribed Brand profile advertises specifications, features and benefits of their products and services that stimulate the consumer’s impulse to purchase.

It is however the influence of consumer experiences with the brand that is considered the most credible “word of mouth” advertising.

In the competitive market with a number of products and services to choose from consumers will benefit from our comparison between the brands.

We compare products and services based on consumer experiences and provide the prospective consumer information that will surely influences their decision.

Consumers evaluate a number of factors before the purchase a product or service but it is often the perception fashioned by post-purchase experience that has the largest influences on their decision.

The Brand equally benefit from the insights into feedback from consumer experiences and perceptions about their products and service.

The availability of this real-time actionable information about the consumer experiences makes Consumer
Voice a responsive communication platform that alerts the manufacturers and service providers of all consumer comments about their products and service.

Revenue from the sale of advertising space on our webpage finances this FREE interactive communication platform.

Consumerism……

5 February 2016, 4:59 pm

“The promotion of consumer interests.” Consumerism does not enjoy the importance I think it deserves. The institutions and organizations aiming to provide service to this end face enormous challenges. Claiming that there is not enough support for the consumer champions will raise some eyebrows because governments claim to protect the rights of consumers.

As a consumer, you want to avoid the cumbersome process of complaining. Due to the lengthy paperwork involved or just because the problem does not get resolved to make consumers reluctant to pursue these mechanisms.

As Consumer, I find the need to express my disappointment about service probably once a day. To work with a service provider that infringe the consumer’s rights on a very personal level infuriates me but there is not much you can do about this.

Consumers learn to live with this and land up discussing these experienced at social gatherings.
These conversations about service experiences damage the reputation of brands, and they might not even realize the consequence. Customer satisfaction research from nearly every service provider that can afford the service bombard consumers with questionnaires is used to address these consumer concerns. I of the opinion that to many people are making money with my opinion about what the service provider thinks is important to me.

I am still waiting for the day where the service provider dares to ask “what should we do differently to address my concerns?”

Share your thought with me?
www.consumervoice.co.za


Read More: News on / Author - Neels Snyman / Consumer Voice /

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